Who We Are

The Joint Commission plays a fundamental role in governing the standard of care by which medical centers operate. They have more recently taken an interest in the concept of high reliability and are now defining the necessary metrics required for hospitals to progress to high reliability. The President of the Joint Commission, Dr. Mark Chassin, posed and then answered the following question: “How close or far away is the typical hospital today from the state of high reliability? The answer is, quite far.” Many in the industry are not satisfied to remain there.

The High Reliability Organization Council (HROC) began with a Defense project that some of its founders were doing through a research project by ProcessProxy Corp. (Owings Mills, MD) and the Telemedicine and Advanced Technology Research Center (TATRC). ProcessProxy began Process Improvement work with hospitals in 2005. Before then, its founders have been doing pioneering research, including for the Defense Department's Defense Advanced Research Projects Agency (DARPA), for over 20 years related to technology that can improve how demand is met by supply of resources. Key members of ProcessProxy as well as Board Members of HROC are co-inventors of the Military Acuity Model (MAM). MAM includes patented methods, embeds a unique library of Tasks At Risk® models, and has a proven track record of making healthcare providers more reliable. It does this by improving task execution for the physicians, nurses, and support staff involved in patient care.

In realizing that a new paradigm is necessary in order to meet the Joint Commission’s goal of ZERO patients harmed, HROC was formed as an avenue by which ProcessProxy and others interested in serving the Public Good can provide assets (e.g. in the form of royalty-free licenses on key intellectual property) for uses that are non-commercial. We invite other non-profit and for-profit organizations to join in our vision, and in doing so, we hope HROC will benefit National Defense, Medicare Solvency, Public Safety, and Government overall to minimize burdens to the taxpayer while maximizing Government's value. Ultimately, it should enable improvements to various industries and society as a whole around the globe.

Those who have joined in the mission toward HRO include researchers from Wright-Patterson and Keesler Air Force Bases, the Veterans Administration, and from a variety of academic medical programs and universities. We are always welcoming new partners that see the value of High Reliability and Human Performance in various new scenarios and value-added applications.

Our Team and Advisory Board Members

Fred L. Brown | Chairman of the Advisory Board

Fred L. Brown’s distinguished healthcare career includes two decades of leadership at hospitals and health organizations. He is a former Chairman of The Joint Commission Board of Commissioners, founding president and CEO of St. Louis-based BJC HealthCare, past Chairman of the American Hospital Association, and was inducted into the Modern Healthcare Hall of Fame in 2014. He is also Chairman of the National Kidney Foundation. His in-depth knowledge of healthcare and service in this regard is a true asset to the HRO Council, as he offers not only an extensive network that can help reshape care delivery, but also offers optimal strategies in approaching various stakeholders in HRO for healthcare.

Karen Timmons | Vice Chairman of The Advisory Board for International Affairs

Karen H. Timmons is an internationally known expert in healthcare quality and safety processes, having served as President and CEO of Joint Commission International (JCI), as Global Patient Safety Officer for Det Norske Veritas (DNV), a global provider of services for managing risk, and as a senior advisor to Boston Consulting Group. She has also served on the Global Health Advisory Council for the Institute for Healthcare Improvement (IHI) and is a past board member and treasurer for the International Society of Quality Assurance (ISQua). Timmons has served as chairperson in the following areas for the World Health Organization (WHO): Chair for the WHO Collaborating Centre on Patient Safety Solutions, Chair for the WHO High 5 Steering Committee, and Chair of the WHO HIV Quality of Care Working Group on HIV-AIDS. She is enabling HROC to understand issues of national and global prominence where HROC can contribute uniquely.


As a co-investigator on research projects with the Military and with Universities, Dr. Ro Agrawal has applied the concept of improved Human Performance to new care delivery models throughout the continuum of care. He took on this initiative by building on his expertise from his time as National Medical Director of Clinical Client Relations for Highmark Blue Cross Blue Shield in Pittsburgh, Pennsylvania. While at the health insurer, he offered strategic risk mitigation solutions for key clients, and he is now a leading expert in Tasks At Risk Management. More recently, Dr. Agrawal has developed strategies enabling the transition of Cooperative HRO (CHRO) into other industries beyond healthcare, by applying it to workforce productivity, reliability, morale, customer satisfaction, and other key performance indicators. His focus has been moving beyond simply looking at absenteeism in the workplace to now improving presenteeism in the workforce, by maximizing productivity via Human Performance as proven in the various Defense projects HROC team leaders have undertaken. Dr. Agrawal is double board-certified and practices Emergency Medicine and Addiction Medicine – the latter being important because addiction is important to HROC’s Tasks At Risk research and solution techniques, given the importance of willpower in task execution. He practices in both rural and academic settings, including the University of Pittsburgh Medical Center’s teaching hospitals, where he has served as a Clinical Instructor of Emergency Medicine for the University of Pittsburgh School of Medicine. Dr. Agrawal has expertise in telemedicine from his medical management and clinical practice experience. Details of Dr. Agrawal's extensive experience can be found on his LinkedIn profile.

Barry Levy | Executive Director

Barry Levy is the Executive Director for the High Reliability Organization Council (HROC). In this role, he provides leadership and guidance associated with achieving near and long-term objectives. In addition, Mr. Levy is responsible for fundraising, implementing new programs and working with HROC advisors and its executive board. Prior to this position, Mr. Levy was a member of the technical staff at Scitor, a mid-tier aerospace/defense corporation, supporting U.S. agencies in the Department of Defense and Intelligence Community. Mr. Levy’s career includes a leadership role for Altegrity Corporation where he served as Vice President of Government Affairs. Previous leadership positions include having served as the Director of Government Relations for Computer Sciences Corporation’s (CSC) North American Public Sector. Mr. Levy has the honor and unique distinction to have been one of only twenty within the federal government selected as a Brookings Fellows. As a career Air Force officer, Mr. Levy’s resume includes positions as a commander, senior staff and procurement official.

Ragupathy Veluswamy, MD, MMM, CPE, FACPE | Advisory Board Principal for Quality

Dr. Veluswamy is the CEO of GKNM Hospital (Coimbatore, India), a 550 bed tertiary care hospital with post-graduate teaching programs, primary care outreach centers and a school of nursing. He was on the Board of Examiners for the Malcolm Baldrige National Quality Award for 2010 and also 2011. He has done clinical practice for over 20 years in the U.S, has served in various physician leadership and physician executive roles, and has extensive experience in performance improvement activities, including Lean Six sigma and data mining to share best practice information to physicians to promote clinical excellence. Previously he was the Vice President & Chief Medical Officer at Wilkes Barre General Hospital (nee Wyoming Valley Healthcare System) Wilkes Barre, PA.; Vice President for Quality and Utilization at Kimball Medical Center (Barnabas Health System, New Jersey). Dr. Veluswamy is a Fellow of the American Institute for Health Care Quality, fellow of the American college of Physician Executives, and is also a Six Sigma Black Belt from Villanova University and a Lean Six Sigma facilitator. He serves as the Chief Medical Advisor for ProcessProxy, and for HROC he now provides innovation strategies to apply the Military Acuity Model to reduce task saturation and improve efficiency, patient safety and outcomes in various research sites across the United States and India.

Prashant Mahajan, Md, Mph, Mba | Advisory Board Principal for Research

Dr. Mahajan is vice-chair of the Department of Emergency Medicine and a Professor of Emergency Medicine and Pediatrics at the University of Michigan, and also serves as the Chair, Section of Emergency Medicine for the American Academy of Pediatrics (AAP). With an MPH from University of Michigan and MBA in from University of Massachusetts, Dr. Mahajan’s experience in clinical health care as well as in research and executive capacities, spanning over 25 years, has provided him with a unique perspective on analyzing the effectiveness of existing and new programs and research methodologies. He has been widely published, including in the New England Journal of Medicine, JAMA, and Lancet. He has been successfully funded by NIH and is a co-investigator on CDC, AHRQ, MCHB and other federally supported research projects. A significant portion of his work has been focused on identifying novel diagnostic approaches to the investigation of bacterial and non-bacterial infections in the emergency setting. For over 15 years he has led a multidisciplinary team of investigators with expertise in emergency medicine, infectious diseases, immunology, genomics and bioinformatics to develop novel tools to change the paradigm in the evaluation of febrile illnesses. Dr. Mahajan has been serially funded by NIH to define RNA biosignatures. Dr. Mahajan recently received an AHRQ award to investigate clinical decision making, safety and quality in emergency department. His research interests have also included pediatric trauma, one of the most important causes of pediatric death and morbidity. He has been involved in the development of parsimonious and clinically meaningful decision rules that can be applied at the patient bedside in the evaluation of a febrile child as well as children with blunt head injury, traumatic abdominal injury and injury to the cervical spine. He is also an ardent and passionate educator, and is pursuing a global scope. For example, he is collaborating with pediatricians and emergency medicine providers in India to bring this important pediatric subspecialty to India. With this comprehensive background, Dr. Mahajan has served as co-investigator on Military Acuity Model-related projects, and will be involved with all significant research from HROC.

Terry Rajasenan | Research Principal Investigator and Executive Board Member

Mr. Rajasenan is the co-inventor of the Military Acuity Model (MAM) methodology and tools, as well as co-inventor of the Cooperative High Reliability Organization (CHRO) model. He has been awarded 3 patents related to solutions to help manage and prevent task saturation and other cognitive "tipping points", and also has more pending. Those patents were combined with a U.S. Air Force invention to create the MAM, which has had at least 8 peer reviewed journal articles discussing it and its methods. MAM won the Military Health System Innovation Award in 2013, was presented at the AMSUS (Federal Healthcare) conference that same year, and was recommended for broader deployment by the House Appropriations Committee, which noted it in both the FY 2014 and FY 2015 Defense Appropriations bills, and was noted in a review by the Defense Department to the U.S. Congress for incorporation throughout the Military Health System to account for "task saturation" in their electronic systems toward their goal of HRO for the Military Health System. It was noted that the findings and techniques developed improved patient safety, patient experience, and other key metrics crucial to operating and marketing Military Treatment Facilities. Mr. Rajasenan and the R&D firm for which he also works, ProcessProxy, have donated licenses at no cost to the Military to utilize his patents. He has been the chief scientist for projects involving MAM and the CHRO models, and has worked in close collaboration with researchers from top universities and academic medical centers as well as the VA Central Office's Quality Dept. to reduce risk and especially wait times for VA facilities. He has published research, and also has helped others publish relating to his inventions in peer reviewed journals, including a cover story article in a peer reviewed journal related to his co-invention of the Cooperative HRO.


Bennett Goldberg Brown has been a real estate developer and community builder, from whole subdivisions down to customized homes, for over 32 years, with a commitment toward building stronger and safer communities. Mr. Goldberg Brown is widely recognized as an industry contrarian who has used his background in rhetorical and speech communication as well as psychology to successfully persuade countless consumers, peers, and other stakeholders to challenge traditionally held paradigms for what is valuable, to use that persuasion toward marketing and sales, and to view these efforts as repeatable processes that present uniquely targeted opportunities for education and learning. His approach has worked in multiple demographics, regardless of socioeconomic status, and in a manner that advances their socioeconomic interests. Using the economic Theory of Comparative Advantage, he has helped numerous clients experience the positive benefits of unwinding the erroneous programming they have been subjected to by the construction and real estate industries in order to gain personal control over the emotional and turbulent process of buying or seemingly expansive and unmanageable process of building. His methods are founded on advancing an individual’s understanding of not only what is possible, but what is highly beneficial to their personal objectives. He also understands the structures of communication networks, and how rhetoric passes within them. He will be focused on helping determine how to expand Cooperative High Reliability Organizations throughout the nation in the service of battling disinformation, polarization, and extremism. Mr. Goldberg Brown believes this to be an ambitious undertaking, but imperative for the Public Good, and well-suited to his background given his understanding of consumer behavior. Generally considered an expert in the areas of processes, communication, and business development, his focus will apply techniques such as motivational interviewing, which he has used as a key technique in accomplishing individuals’ self-actualization, to increase acceptance and support for facts, rules, and science by the Public, and to help more resistant groups and individuals overcome key psychosocial barriers to HRO, which are obstacles that hinder otherwise responsible people from following public safety protocols or best practices that advance their own socioeconomic status. Mr. Goldberg Brown sees the overcoming of psychosocial barriers as a fundamental tenet critical to a Cooperative HRO and a more stable society.


Richard Griffin is an expert in human capital models to manage teams beyond acute care, having integrated multiple organizations in post-acute care over the past three years as he tripled the number of patients his organization serves. Moreover, he is an innovator in improving value-based care (VBC) by developing new paradigms to enable patients to improve their reliability to care for themselves, thus reducing risk while also offering improved cost-effectiveness for VBC to benefit patients and payors alike. As a chief executive in a rapidly growing post-hospital, post-operative, and home health enterprise, his entrepreneurial background has demonstrated achievements that emphasize innovation. In addition, Mr. Griffin's ability to manage scarce resources optimally has also enabled cost-effective higher reliability human performance in order to accomplish rapid client growth while maintaining and improving clinical services. Most importantly to HROC's mission, he has provided compelling analysis and strategy to convince HROC's Executive Board that home health care is the optimal first step to move healthcare "upstream" in order to reduce both risk to the patient, the cost to society, and the burdens to employers (as employers pay for over half the healthcare in the nation). He will help guide new models that take into account human performance capabilities and limitations to reduce overall cost and risk throughout the continuum of care.


Dr. Cheng is an R&D expert who has worked with our team on multiple Defense projects. He has a Ph.D. from Carnegie Mellon University (in Artificial Intelligence / Machine Learning), and 2 B.S. degrees from Massachusetts Institute of Technology (in Computer Science and Electrical Engineering). The Healthcare Smartgid’s, Military Acuity Model, and the mobile technologies used in our Defense projects had components in the platform based in part on his doctoral thesis. The Healthcare Smartgrid harnessed his resource optimization and machine learning techniques, and were applied to staff allocation and labor resource arbitrage during Smartgrid's R&D, before becoming process arbitrage. He has been a SETA (Systems Engineering and Technical Assistant) for DARPA for over 20 years, and has 30 years of experience in applying leading edge Artificial Intelligence to governmental and healthcare applications.

Robert C. Marshall, Lt Col (RET), USMC | Advisory Board Principal for Veterans' Quality of Life Challenges

Robert C. Marshall recently finished over four years of service as a disability evaluation system (DES) advisor as a Lieutenant Colonel in the Marine Corps Reserve while assigned to the Marine Corps’ Wounded Warrior Battalion at Naval Medical Center San Diego. During those duties, he personally counseled service-members, and advised commands and medical personnel, regarding military disability issues, including those service-members with various PTSD and TBI injuries. These duties provided significant background and expertise regarding the obstacles faced by those service-members, particularly with regard to accessing benefits and treatment. Additionally, in his over twenty years of service with the Marine Corps, Bob also served in such capacities as a Police Transition Team Leader in Iraq, as the Officer-in-Charge for Governance issues in Helmand Province, Afghanistan for the 2nd Marine Division, and as the Deputy General Counsel for the Joint IED Defeat Organization. Bob will be assisting HROC in understanding the various scenarios where there is failure to recognize or failure to act for veterans that should be helped from disability benefits.

James Volle | Advisory Board Principal for Public Safety Engineering

Jim Volle has a background in Electrical Engineering, and helps enable systems that assist public safety. Having worked in monitoring and early warning system (EWS) projects and organizations for over 20 years, Mr. Volle currently works on projects that provide detection of radioactive threats. His interests include improving the safety and quality of life of vulnerable populations, as well as addressing the significant safety concerns of congested, urban areas. His specific activities with HROC will be in the creation of violence prevention and mass casualty mitigation advances using the Cooperative HRO as a framework, applying it toward the Public Good.


For nearly 30 years Greg Fisher has been a software developer and technology integrator. His early projects centered around transportation/work process arbitrage. Greg’s work at University of Pittsburgh has centered on developing health service and delivery monitoring systems. While at the University, he developed and continues to manage a state-wide data system that collects and monitors data to facilitate services, interventions, planning, and evaluation. In addition, he is a founding member of the HIV prevention website stophiv.com and helps to develop HIV prevention and care online learning courses. His nationally recognized work with the WorkLink Community Transportation Project integrated RFID, GPS, and GIS technologies that help to advance community and economic development efforts. Most recently he has worked to develop and analyze social media marketing campaign effects on regional health outcomes.This has led to integrating and creating methods that have been proven to improve information reliability, accuracy, and relevance. The result is more rapid and significant improvements in use of time, resources and team effectiveness in achieving goals. By using his expertise in transportation/work process arbitrage, as well as financial technical analysis and market sentiment, and applying it "information process arbitrage", his research has helped make High Reliability toward public safety and broader security issues not just a hopeful goal, but more importantly a realistic and feasible objective given the approach he helped pioneer with HROC team members' past and current inventions and innovations.


Jayanth Bhagaval Singh has over 12 years of experience in Information technology space working on platforms like Core Java, J2EE, Javascript, Android Apps, AWS, Python, VBA, MS SQL Server, and a variety of tools. He has been with HROC R&D partner ProcessProxy since 2011 managing technology operations and leading mobile technology R&D, contributing significantly to design, development, implementation and support of High Reliability web-based and Android applications. In determining and managing cognitive overload and task saturation, he implemented patents into mobile applications where he led development of passive data (e.g., opt-in sharing of mobility status, GPS location, calendar entries, notification volume, etc.) for the Artificial Intelligence modules determining overload. He has also aided the organization in the various research and data analysis projects, especially in the areas such as data gathering, modeling and automating of repetitive tasks. Some of these projects have led to peer reviewed articles revealing significant results, led to various patent filings (in addition to 3 patents already awarded to the organization), recognized as a U.S. Defense Dept. innovation award winner, and recommended by the U.S. Congress to deploy into the U.S. Department of Defense and Veterans Administration.

Kiran Rajasenan, MD | Executive Board Member

Kiran Rajasenan is a board certified medical oncologist for University of Pittsburgh Medical Center (UPMC), and a clinical associate professor of medicine at the University of Pittsburgh. He serves on the executive board of UPMC's Oncology and Hematology Associates, the largest oncology practice in western Pennsylvania and has also been recognized as a "Top Doc" by Pittsburgh magazine for the last 5 years. He has also served on the regional board of the American cancer society and also on the board of trustees for Gannon university.

Jeffrey R. Hunt | Executive Board Member

Jeff Hunt is an attorney at Goehring Rutter and Boehm in downtown Pittsburgh. Jeff counsels the firm’s clients in general corporate matters, including formation and operational issues, shareholder matters, employment issues, mergers and acquisitions, and creditors rights. In addition to his corporate law work, Jeff assists clients with structuring and implementing their estate plans through drafting wills and trusts, establishing family limited partnerships and formulating business succession plans. Jeff also represents local taxing bodies and governmental agencies with regard to their bankruptcy related matters.

Jared A. Mort, Lt Col (RET), USAF, MSN, MBA | Advisory Board Principal For Nursing Services

As a Clinical Nurse Specialist (CNS), Lt. Col. Jared Mort, USAF, NC; MSN, MBA, RN-BC, ACNS-BC, is currently responsible for the nursing care of all inpatient medical-surgical cases at Keesler Air Force Base. With over 18 years experience as a nurse, he brings a strong depth of understanding to the challenges faced in healthcare today. He successfully led the AFMS CNS Cell project, proving the ROI of the CNS. Lt. Col. Mort demonstrated that CNS involvement, and the Military Acuity Model, can dramatically decrease failure to rescue numbers. During 2013, he deployed to Afghanistan as Chief Nurse of a Forward Surgical Team, accomplishing a 99.5% survivability rate. Also, he serves as the Medical-Surgical consultant to the AF Surgeon General; consulting 3000 nurses. Lt. Col. Mort is a member of the NACNS (published), ENA (faculty) and the HROC Advisory Board. In 2017 Lt. Col. Mort was invited, and accepted, to serve on the Veterans Health Administration’s Center for Compassionate Innovation Committee as an Advisory Board Member, seeking to improve the quality of life, physical health and mental health of all veterans in the nation.

Click here to view a short video "Only Air Force Forward Surgical Team Saves Service Members Lives" featuring Col. Mort during the introduction.


Khalid Abdul has been a senior IT Infrastructure Engineer for the Defense Projects that have involved various HROC team members for over a decade. His innovations in managing the machine networks required for each project were crucial to the improvements shown in key metrics and the resulting changes in processes and policies driven by the platforms supporting the methods. As the architect, he supervised and participated in the implementation of technologies and platforms to support complex organizational or corporate network infrastructures. He has also led efforts to improve business applications and business technology processes. Finally, he researches new technology solutions and stays on top of technology trends, enabling the coordination with infrastructure to provide rapidly evolving support for new systems, projects, and upgrades to platforms.


Musleh Uddin has been a Systems Administrator for the majority of the Defense projects undertaken by the HROC team, managing/administrating system setups, security, connectivity, and business application support. His planning for implementations and upgrades supported new processes that enabled showing high-impact results quickly, and ensured they were smooth in their transition and evolution, as well as secure in the nearly 10 years of administering systems that required DoD levels of compliance. Especially challenging is effectively and efficiently managing a sea of real-time data and simultaneous users involved in time-critical applications that help attain high reliability. This management is a key area of his expertise.

Ross Birdsong, Major, USAF | Advisory Board Member

Maj. Ross Birdsong is a Certified Emergency Nurse with 15 years of clinical and 5 years of informatics experience. In addition to a Bachelor’s in Nursing, he has a Master’s in Emergency and Disaster Management. Maj. Birdsong was instrumental in implementing adult, pediatric, and obstetric early warning systems in the Military Health System. He co-developed the Military Acuity Model to mitigate failure-to-recognize and failure-to-rescue events common in medical facilities with inexperienced, task-saturated clinical staff. For the last three years, Maj. Birdsong has led the standardization and optimization of clinical documentation, to include the addition of evidence-based clinical quality measures, for a 13 hospital medical system.

Julie Hendrickson, CDR, USN, Ret. | Advisory Board Member

Julie Hendrickson is a 22-year Navy Nurse Corps veteran with clinically diverse expertise in providing patient care at a number of levels. She spent 10 years facilitating successful Joint Commission and Inspector General surveys at 4 commands and is trained in Lean Six Sigma through both ASQ and the Navy, which expanded her skills with systems and process analysis. Her dedication to care improvements using a systems approach reveals her commitment to quality care of both patients and the healthcare team. She first encountered Terry Rajasenan and his team at Process Proxy while leading a tri-service initiative exploring methodologies to improve utilization of healthcare team resources toward safe, quality and cost-effective care. Her committed leadership resulted in the pivotal collaborative MAM pilot project funded through TATRC. Julie earned her Bachelor of Science in Nursing from Georgetown University in 1991 and her Master of Arts in Human Behavior from National University in 2001. Recently retired in 2013, she continues to expand her experience through home health and hospice care.

John Brennan, MD, MPH | Advisory Board Member

John A. Brennan, MD, MPH is the Executive Vice President for Barnabas Health and the President and CEO of Newark Beth Israel Medical Center and the Children’s Hospital of New Jersey. He brings 26 years of diverse and national healthcare experience as a practicing physician, teacher, author, and administrator. Prior to his current role, Dr. Brennan held several physician leadership roles in private practice, a health care system, and academia. Additionally, Dr. Brennan served as a Major in the United States Air Force where he was Chief of Emergency Services at the 22nd Strategic Air Command’s Medical Center. He was also awarded the Air Force Commendation Medal, the National Defense Service Medal, Air Force Training Ribbon and Outstanding Unit Ribbon, and Honorary Chief Master Sergeant. His expertise and range of experiences bring depth to the Advisory Board of HROC.

Greg Cioffi | Director of Creative Design

Greg Cioffi is an interactive designer with 20 years of experience developing and implementing design concepts for various platforms including websites, ATMS, mobile apps and military vehicle interfaces. He has worked with and for a multitude of clients from the military, pharmaceutical, financial, consumer and industrial companies to philanthropic, artistic and educational based foundations. He has been with ProcessProxy since 2011 as Director of Creative Design managing the development of creative presentations and design concepts that meet the business objectives of the organization that advance their brand strategy. He also provides quality control over concepts, projects and the overall brand.

Roger Odom, MSIT, MBA | Advisory Board Member

Roger Odom consults on IT development and operations for the tools used in the Military Acuity Model, and is a key member of the product development team at Processproxy. He has over 15 years of experience in the IT, Healthcare, and Insurance industries. He has helped to develop all of the processes and tools used for successful implementations of the CHROs based on MAM at Wright Patterson and Keesler Air Force Bases, and also for MAM at numerous civilian facilities including Robert Wood Johnson Barnabas in New Jersey and the Mount Sinai Health System in New York.

Anup Swamy | Advisory Board Member

Anup Swamy is the SVP of Consumer Product Development at Meredith Corp (formerly Time Inc.). Meredith is one of the largest print/digital media properties in the US and Anup currently leads all new product development efforts. Prior to Meredith/Time Inc., Anup was a Principal at Bain & Company in New York. Bain & Company is one of the world's pre-emininent management consulting firms, serving leading clients across the globe in every industry. As a Principal at Bain, Anup led teams on a variety of strategy project types (e.g. growth strategy, customer loyalty, business process optimization, IT cost reduction, post merger integration, etc.) across a variety of industries (healthcare, financial services, technology, etc.). Anup has been extensively involved with ProcessProxy since the firm's inception as a co-founder and has played a key role in advising the creation of some of ProcessProxy's key models and technologies (e.g. process arbitrage engine) as well as serving as a general business strategy advisor to help manage the firm's growth trajectory. Anup received a BA in Economics and South Asian Studies from the University of Pennsylvania and an MBA from The Wharton School in Healthcare Management and Entrepreneurship.


Siddharth is an analyst by profession and a partner at Elite Mission Hospital in Thrissur, India, a 200-bed tertiary care hospital with a school of nursing. He has been a key member of the product development team for the Cooperative High Reliability Organization tools, with over 10 years of experience in Machine Learning R&D, product management, and data science, including AI-oriented programming language Python. He has worked with the implementation of the various patents used in Tasks At Risk tools, and is an expert in Tasks At Risk analytical thinking, problem-solving and data-driven decision making. He has a Masters in Mechanical Engineering from Carnegie Mellon University, an Advanced Management Program in Healthcare from the Indian School of Business and also Lean Six Sigma Black Belt Certification. He is focusing on expanding the utilization of High Reliability for public safety, workplace safety, and patient safety in new geographic areas, such as India and Canada.

DWIGHT E. HERON, MD, MBA, FACRO, FACR | Advisory Board Member

Over the past 15 years, Dr. Dwight Heron has proven capable of leading large integrated oncology programs and improving the value chain. This includes conception, clinical program innovation, quality assurance, practice acquisition, and integration. He also understands the challenges of managing human capital in healthcare, having managed several hundred physicians and staff, including junior and mid-level faculty, resident physicians and medical students in the tradition of the biopsychosocial model. He has been a key innovator in the oncology space focused on process design, development, implementation and assessment for assuring quality. He has done so on an enterprise level through the creation of clinical pathways and efficient systems processes across a large geographic area. He is a nationally recognized clinical and translational researcher who has authored over 600 journal articles, book chapters, monographs and abstracts. He has also led several commercial entities, including remote treatment planning and clinical pathways, and has ensured synergies in academics, clinical research, and business domains. The reengineering of processes in the area of oncology to capitalize on new modalities of high reliability, in order to see benefits from reduced misdiagnoses and safety errors that arise from cognitively overloaded physicians, will be one key area of focus.


A Veteran of the U.S. Marine Corps, Steve is an expert in policy and advocacy and communications for federal programs and projects on and off Capitol Hill for healthcare, defense, Homeland Security, infrastructure, aviation, energy, biotechnology, other high-tech, and other programs. He has helped as liaison for HROC leaders to work with the Defense Department and Veterans Affairs. With his experience of serving in key policy positions in both the House and Senate Chambers of the United States Congress, over 30 years of Capitol Hill and related federal experience, serving as Legislative Director for two Members of Congressional Committees and as also a legislative assistant to a Ranking Member, Steve uses his policy-making expertise to guide organizations such as HROC that help keep communities safe and healthy. For HROC’s near-term goals, he will be helping to craft HRO components for maximum impact, as well as the messaging to attract the attention and interest of policymakers.


Douglas is a multiple award-winning documentary filmmaker and an official member of the press who has served alongside the Ukrainian Armed Forces, Douglas has helped document and identify the tragedies that are unfolding in Ukraine. Douglas has over 25 years of experience in the film industry with over 80 film & television productions to his credit and worked in over 40 countries. Beyond his comprehensive knowledge and execution of film projects, He also serves as government liaison for the NGO’s, Government entities and private companies for which he works. He had done numerous projects with Jack Healey (considered “Mr. Human Rights”, and formerly leading Amnesty International) and The Human Rights Action Center. His documentary “The Road to Nkunda” plunged him into the Congolese civil war where he went behind enemy lines to get a first-hand account of the rebel leader General Laurent Nkunda and his army. Along the way they witnessed the devastating effects of war in the Internally Displaced Persons (IDP) camps and orphanages and find themselves in situations very few westerners could even imagine. His work in Africa includes 12 trips to numerous countries all over the continent. His other work in conflict zones include Northern Ireland, Burma, and Sudan. Most applicable to HROC’s key expertise of High Reliability in health, Douglas, produced an investigative project ‘Under the Knife Abroad’ for Current TV for the Peabody award-winning show Vanguard and the Documentary ‘9000 Needles’ filmed in China. Both show how Americans have sought care, overseas because they can't afford it at home, and other health and rehabilitation challenges facing the American health care system. This is invaluable expertise in Ukraine, where the healthcare system has been decimated, and refugees leave to other nations at times just to seek care they can’t receive at home. Along with his other Ukrainian team members and supporters, this has provided HROC with the reconnaissance, evidence, and above all insights and innovations that our team has been able to develop to assist in stemming the crisis. With his 2 months on the ground in Ukraine as a soldier, volunteer and filmmaker, Douglas has shown he is seeking to improve the quality of life, physical health and safety of all Ukrainians, both inside the nation, as well as refugees currently outside Ukraine which aligns with HROC's priorities during this tragic period in the nation’s history.